Privacy Policy

Internet privacy is a real concern nowadays and we go to great lengths to ensure your privacy is respected every time you log on to familyactionsouthafrica.co.za.

 

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience

(your information helps us to better respond to your individual needs)

 

  • To improve our website

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

 

  • To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

 

  • To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

 

  • To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional organization news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. This unsubscribe button pertains solely to email correspondence.

  • To send material pertinent to the organization

By giving us your postal address, you enable us to send you periodic mailings via the post. We use multiple channels by which to disseminate information and remain in contact. Among these are email, post, SMS, and social media platforms such as Whatsapp / Telegram / Signal.

Note: If at any time you would like to unsubscribe from receiving future communications, please notify us via email or call us with your preferences.

How do we protect your information?

Family Action South Africa employees understand the need for user privacy. Only authorized individuals with the proper user name and password can access the data. We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

 

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

 

Do we disclose any information to outside parties?

Family Action South Africa does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

 

Third party links

It is important to note that familyactionsouthafrica.co.za contains links to sites other than familyactionsouthafrica.co.za and that those sites may not follow the same privacy policies as familyactionsouthafrica.co.za. These third party sites have separate and independent privacy policies. We therefore accept no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Your Consent

By using our site, you consent to this privacy policy.

 

Changes to our Privacy Policy

Family Action South Africa reserves the right to change the policy on use of information collected. Any changes in this policy will be noted in a revised privacy policy statement and will be posted on the web site and will update the Privacy Policy modification date below.

This policy was last modified on 30/06/2021.

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us  here.